Helpline Consultant
(Disability Specific Position)
Ageing and Disability Commission (ADC)
- Location – Parramatta (Hybrid location)
- Employment type – Ongoing full-time role
- Salary – Clerk Grade 5/6, Base Salary ($89,707 pa - $98,982 pa), plus employer’s contribution to superannuation and annual leave loading
This is disability specific targeted recruitment. Only candidates who meet the essential requirements of the role and have a disability will be considered.
Join Our Team: Enrich Lives, Make a Difference
Are you seeking a fulfilling career that goes beyond the ordinary? Do you have a passion for making a positive impact on the lives of older people and adults with disability? If so, we invite you to become a part of our dedicated Ageing and Disability Abuse Helpline.
Why choose us:
The ADC is a leading adult safeguarding organisation providing person-centred support and assistance to older people and adults with disability who are subject to, or at risk of, abuse, neglect and exploitation in their family, home and community.
Positive and supportive environment: We prioritise a positive and collaborative workplace where teamwork and mutual respect thrive. You'll be surrounded by colleagues who share your passion for making a difference in the lives of adults with disability and older people.
Training and support: We are committed to your growth and wellbeing. Through training, professional development and supervision, you'll have the chance to expand and challenge your skills and knowledge.
Work life balance: We provide flexible work arrangements including a hybrid work environment with rostered hours that support you to maintain harmony between your career and your life outside of work.
Strong values: Our core values of Integrity, Respect, Service, Accountability, Person-Centred and Collaboration guide everything we do. When you work with us, you'll be part of a community that upholds these values in all interactions.
What you’ll do
The role is the first point of contact for enquiries and reports to the NSW Ageing and Disability Abuse Helpline. The Helpline Consultant provides timely and quality intake, assessment and response to enquiries and reports about abuse, neglect and exploitation of adults with disability and older people.
Download the role description.
Essential requirements
- Commitment to the rights of adults with disability and older people.
- Relevant tertiary qualifications or equivalent experience.
- Excellent communication, interpersonal and documentation skills.
- Knowledge of service/support systems available to older people and/or adults with disability.
- Dedication to upholding our values.
Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
- National Criminal History Record Check
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).
Applications close Sunday, 3 September 2023 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for the ADC, please contact the hiring manager Kerry Marshall, Manager Helpline, via email at kerry.marshall@adc.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Poppy Sgro at poppy.sgro@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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