Job Description:
At DXC, we are seeking an experienced ServiceNow Engagement Manager to strengthen our Nordic delivery team within the DXC ServiceNow Practice Norway.
In this pivotal role, you will collaborate with colleagues and clients to digitize business processes within the ServiceNow platform, maximizing value and efficiency.
ServiceNow stands as the premier service management platform globally, and you will be an integral component of this global ecosystem, utilizing the industry's best tools.
You will leverage your skills and knowledge to steer clients on their ServiceNow journey, strategizing services and crafting optimized processes within the platform.
Our professional teams prioritize quality and value delivery, embodying these principles in all aspects of work. As an Engagement Manager, you will collaborate with Implementation Consultants, Business Analysts, and Pre-Sale Specialists to deliver the utmost value when analyzing, documenting, and enhancing our clients' businesses.
The ServiceNow practice is a critical and strategic domain for DXC, and we are growing at an accelerated pace.
With over 1400 highly qualified ServiceNow consultants worldwide, DXC is a leading player in the industry.
We adopt a Virtual-first approach, with our office located in Oslo.
Key Responsibilities
- Guide and challenge clients on implementations, building the best possible ServiceNow platform to meet their demands and expectations
- Design services and business processes for clients within the ServiceNow platform
- Lead a team of developers to realize project scopes
- Optimize clients' existing processes with a value-driven mindset
- Foster a forward-thinking, value-driven team environment prioritizing teamwork, knowledge sharing, and personal development
- Work with near-shore and off-shore consultants to maximize value for clients in Norway, the Nordics, and the EMEA region
- Engage, build, and maintain personal relationships with clients and colleagues
- Advocate for clients by emphasizing those features/benefits of relevant ServiceNow solutions and DXC service offerings that meet specific customer needs
Qualifications
- Prior experience in a ServiceNow management role or equivalent
- Understanding of ITIL framework and processes, with the ability to transform these from demands to implementation
- Demonstrated customer engagement and relationship management experience
- An attitude driven to assist customers in understanding the possibilities of the ServiceNow platform and how to deliver value through implementations
- Ownership, accountability, and attention to detail in all work efforts
- Maturity, professionalism, and judgement; ability to excel with minimum supervision
- Must be willing to travel and work at customer sites, as well as working from home and at the office
- Fluency in Norwegian and English
What We Offer
- Being a part of DXC: A Fortune 500 company, high on “best places to work” lists globally
- Opportunities to work with the biggest companies worldwide, making a significant impact on their ServiceNow journey
- A people-first culture, focusing on diversity, equality, and transparency
- Virtual-first workplace and mindset. Flexibility to control your own workweek
- Planned weekly office days for meeting up, when working in a Virtual First environment
- An office environment when needed for collaboration and meetings
- Being part of a highly skilled and professional setup with Nordic collaboration
- High level of freedom in planning and developing ServiceNow implementations using Best Practice implementation methods
- Visible leadership with a strong focus on personal development
- Development plans for each consultant with a focus on individual interests, preferences, and skill levels, to grow as a professional
- Social gatherings
- A comprehensive onboarding plan with learning and knowledge ramp-up and full transparency
- A Nordic ServiceNow Family
