At Metso you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.
Job posting end date: 09/29/2023
We are looking for a Product Technical Support Expert to join our Filters Product Technical Support -team in Beneficiation, Dewatering & Hydrometallurgy Business Line in the Services Business Area.
Our team is providing support to all Metso filtration technologies and therefore we have also diverse needs for different disciplines such as EIA, mechanics, hydraulics, and process knowhow. We are looking for a new team member with previous experience and knowledge in filtration technologies and processes. Final location for this role will be decided during the recruitment process.
In this role your main responsibilities and tasks are:
Manage and handle technical support requests in filtration technologies as part of global team
Provide technical expertise and customer support for filtration equipment, also on-site as required
Provide input and feedback to product development and continuous improvement activities
Support sales activities by providing technical expertise to selected sales cases
Participate in development of technical training resources, training content, training plans and execution in co-operation with Training Academy, Market Areas, other Business Lines and end customers
Provide expertise to technical claim and warranty handling as requested
Provide input to technical documentation, such as manuals, spare part catalogues and maintenance instructions & recommendations
Contribute to and assist with the management of a technology knowledge database.
Develop and maintain Service workbooks for Metso Outotec Filters product portfolio
To be successful in this role you´d need the following experience and qualifications:
Engineering degree or equivalent in mechanics, automation or process industry
Knowledge and understanding about filtration equipment and processes
Previous relevant working experience
Excellent communication and interpersonal skills
Strong spoken and written English
Strong customer focus
Accountability and problem-solving skills
Ability to manage multiple assignments, priorities, and deadlines simultaneously
Ability and willingness to travel both domestic and internationally
We offer challenging and rewarding role in one of Metso´s most profitable business lines with truly industry leading technologies and services. Combined with your high-level expertise and ‘can-do’- attitude, this role provides an excellent opportunity to truly make a difference.
To apply, please leave your application via Metso Careers pages by 29th September 2023. Please note that we will start interviews and selection process already during the application period, so please send your application as soon as possible.
More information from Ari Partti – Senior Manager, Product Technical Support
ari.partti@mogroup.com
phone: +358 40 508 8219
Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com, twitter.com/metsoofficial
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